Thank you for purchasing product(s) from us. We are committed to providing you with quality products and providing full support after purchase. Our warranty conditions are formulated in accordance with the standards used in the State of Israel.

1. The warranty period

Our products are covered by warranty for a period of 6 months from the date of purchase. The date of purchase is as shown in the original invoice issued by us.

2. What does the warranty include ?

The warranty covers repair or replacement of the product in the event of a manufacturing defect, a defect in the raw materials or a technical malfunction resulting from production problems. The repair or replacement will be performed at no cost to the customer, subject to inspection and approval of the product by our service department.

3. What is not included in the warranty

The warranty will not apply in the following cases:

• Damage caused by improper use, including use contrary to the manufacturer's instructions.
• Physical damage caused by a fall, blow, penetration of liquids or chemical substances.
• Repair or change to the product made by a party not certified by us.
• Natural wear and tear of the product as a result of normal use.
• Damage caused by force majeure (such as fire, flood, earthquake).

4. Exercising the responsibility

To exercise the warranty, contact our service department with the defective product and the original purchase invoice. It is mandatory to present an identification document proving that the product was purchased from us . After receiving the product and inspecting it, we will inform you whether the product meets the warranty conditions and what the options are for repair or replacement.

5. Bringing the defective product

If the product is found to be damaged and needs to be returned, it must be brought to us for inspection. For more details on how to return, please visit the product return policy page.

6. Correction times

We undertake to handle your request as quickly as possible and to provide an answer within 14 working days from the day of receipt of the product in our service laboratory. If it is necessary to replace the product, the waiting time may change depending on the availability of the product in stock.

7. Customer service

For any questions, problems or clarifications, you can contact our customer service via WhatsApp only by phone: 052-2943720 or by email: Audiox@simplerefueling.com . Our representatives will be happy to assist and provide the necessary information.

8. Disclaimers

These warranty conditions do not infringe the consumer's rights according to the Consumer Protection Law, 1981-1981.

introduction

Welcome to using the Ultra and Series 9 smartwatches. This guide will help you get to know all the features of your watches, including how to customize them to your needs and take advantage of all their capabilities.

Step 1: Download the app

To get started, download the "Fere Fit" app from your smartphone's app store:

• Android devices: Search "Fere Fit" in the app store and download the app.
• iPhones: Search for "Fere Fit" in the app store and download the app.

Step 2: Installing and connecting the watch to the app

1. Installation: Open the application after downloading and agree to the terms of use and privacy policy.
2. Connection: Make sure the wireless connection (Bluetooth) is enabled on your mobile device.

Step 3: Customize the watch

After connecting the watch to the application, you can start customizing all the features:

1. Setting the watch face

• In the app, go to the "Watch Face" menu.
• Choose from a variety of designs available before the watch.
• You can customize the display with data such as time, steps, heart rate, and the weather.
• Once you've selected your favorite watch face, click "Set as Watch Face" to apply it to your watch.

2. Adjusting alerts

• In the main menu of the app, click on "Notifications".
• Choose which apps you can receive notifications from directly to the watch (such as text messages, calls, WhatsApp, Facebook).
• Turn notifications on or off according to your preferences.

3. Follow-up after physical activity

• In the "Exercise" menu in the app, you can see all the data related to your physical activity, such as steps, calories, and distance.
• You can set daily goals through the app, such as the number of steps or calories you want to burn.
• The watch will track your activity and display the results in real time.

4. Health monitoring

• In the "Health Monitoring" menu in the app, you can enable continuous heart rate monitoring or sleep monitoring.
• You can set alerts in case of too high or too low heart rate.
• The app will show you detailed data about your sleep quality, including how long you were in deep or light sleep.

5. Setting reminders and alerts

• In the app, you can set reminders for drinking, moving, taking medication, and more.
• Set your reminders through the "Reminders" menu and adjust the times and messages according to your needs.

Step 4: Software updates

1. Open the app and go to settings.
2. Check for available software updates for your Ultra or Series 9 smartwatch.
3. Update the watch according to the instructions in the app to maintain optimal performance.

Solving common problems

1. The watch does not charge

• Check that the cable and contacts are clean and that they are connected properly.

2. Problems with wireless connectivity (Bluetooth)

• Make sure the wireless connection (Bluetooth) is turned on, try disconnecting and reconnecting the watch. If the problem persists, try rebooting your phone and watch.

3. The watch does not synchronize with the application

• Make sure the app is up to date and there are no problems with the bluetooth connection. If necessary, try rebooting the watch and phone.

making contact

If you encounter a problem or have additional questions, our customer service team is here to help you.

• You can contact us by email: Audiox@simplerefueling.com
• Or send a WhatsApp message: 052-2943720

introduction

The bands of your smartwatch are easily interchangeable, allowing you to change the style and look of the watch to suit your personal taste. This guide will explain how to install and replace the straps correctly and safely, even if it's your first time doing it.

Step 1: Preparing the watch

1. Place the watch on a soft surface :
   To avoid possible scratches and damage, place the watch upside down on a soft surface such as a towel or soft cloth.
2. Check the small buttons for connecting the strap :
   Your smartwatch has two small buttons on the back, near where the band attaches. These are the strap release buttons.

Step 2: Release the existing strap

1. Click the release button :
   Gently press one of the small buttons with your finger. The existing strip will be released from the connection.
2. Slide the strap out :
   As you press the button, slide the old strap to the side to release it.
3. Repeat the operation on the other side :
   Repeat this process on the other side of the watch to release the other part of the strap as well.

Step 3: Install a new strap

Identifying the correct direction of the strip

• The upper strap : the part of the strap that connects to the watch and continues up, that is, the part that is connected to the upper side of the watch when the screen is facing up.
• The lower strap : the part of the strap that connects to the watch and continues down, that is, the part that is connected to the bottom side of the watch when the screen is facing up.

Installing the strip

1. Make sure the strap is in the right direction :
   The top strap attaches to the top of the watch, and the bottom strap attaches to the bottom of the watch. Each part of the strap must be checked to see if it fits correctly to the watch.
2. Slide the new strip into place :
   Insert the end of the new strap into the appropriate notch in the watch. Slide it gently until you feel it lock into place.
3. Make sure the strap is well connected :
   After inserting the strap, make sure it locks into place and does not move easily. Try gently pulling on the strap to make sure it is securely attached.

Step 4: Customization

1. Adjust the strap so that it fits comfortably on your arm :
   Once you have installed the new strap, adjust the length so that the watch sits comfortably on your wrist.
2. Make sure the watch sits firmly :
   Make sure the watch sits firmly and doesn't move too much when you move your hand. A suitable strap will prevent the watch from rotating or slipping on the wrist.

making contact

If you run into a problem or have additional questions about replacing the strap, our customer service team is here to help.

• You can contact us by email: Audiox@simplerefueling.com
• Or send a WhatsApp message via the following link: Send a WhatsApp message

introduction

Your wireless headphones allow you to listen to music, make calls and enjoy a quality audio experience without cables. This guide will explain how to connect your headphones to an Android and iPhone operating system device, and will also include solutions to common problems.

Connecting the headphones to the Android device

Step 1: Preparing the headphones for connection

1. Make sure the headphones are charged:
   Before connecting, make sure the headphones are fully charged or plugged into their charging case.
2. Activating Pairing Mode:
   Open the lid of the charging box without removing the headphones. Press and hold the connect button on the box (usually on the back) for a few seconds, until you see a flashing light indicating that the headset is in connect mode.

Step 2: Connecting to an Android device

1. Turn on Bluetooth on your phone:
   Go to phone settings and turn on Bluetooth.
2. Look for the headphones in the list of available devices:
   After turning on Bluetooth, the phone will start searching for nearby devices. Your headphones will be listed by their model name (for example, "Gen 1" or "Gen 2").
3. Choose your headphones:
   Click on the headset name in the list to connect to it. If necessary, confirm the connection by entering a code or confirming a pop-up window.
4. Wait for the connection to complete:
   Once the connection is complete, you can start using your headphones for listening to music, calls, and more.

What to do if you can't find the headphones in the list of available devices?

1. Make sure the headphones are in pairing mode:
   Open the charging box lid again and press the connect button. Make sure the light is flashing, indicating that the headphones are in connection mode.
2. Turn Bluetooth off and on again:
   Turn off Bluetooth on your device and turn it back on. Then, try searching for the headset again in the list of devices.
3. Restart the phone and headphones:
   If the problem persists, try rebooting the phone and the headset by turning them both off and on again.
4. Check if the headphones are already connected to another device:
   If the headphones are already connected to another device, they may not appear in the list of devices. Disconnect the headphones from the previous device and try connecting them again.

Connecting the headphones to an iPhone device

Step 1: Preparing the headphones for connection

1. Make sure the headphones are charged:
   Before connecting, make sure the headphones are fully charged or plugged into their charging case.
2. Activating Pairing Mode:
   Open the lid of the charging box without removing the headphones. Press and hold the connection button on the box for a few seconds, until you see a flashing light indicating that the headphones are in connection mode.

Step 2: Connecting to an iPhone

1. Open the headphone box next to your iPhone:
   When the headphones are close to the iPhone and the connection mode is activated, a pop-up window will appear on the iPhone screen.
2. Click "Login" in the pop-up window:
   In the pop-up window that will appear on the iPhone screen, click "Connect" to connect the headphones to the iPhone.
3. Wait for the connection to complete:
   Once connected, you can start using your headphones to listen to music, calls, and more.

What to do if the pop-up window does not appear?

1. Make sure the headphones are in pairing mode:
   If the pop-up window does not appear, make sure the headset is in connect mode by pressing and holding the connect button on the box until the light flashes.
2. Turn Bluetooth off and on again:
   Turn off Bluetooth on your iPhone and turn it back on. Then, open the headphone box again next to the iPhone.
3. Enter the Bluetooth settings manually:
   If the pop-up window still does not appear, go to the Bluetooth settings on the iPhone and look for the headphones in the list of available devices. Then, select them to connect.
4. Restart the iPhone and headphones:
   If the problem persists, try rebooting the iPhone and the headphones by turning them both off and on again.

Solving common problems

1. The headphones do not appear in the list of devices:
   Make sure the headset is connected and Bluetooth is turned on on your phone. If the problem persists, try rebooting the phone and restarting the headset.
2. The connection is unstable:
   Make sure there is no interference between the headset and the phone, such as other devices using Bluetooth in the area. You can also try disconnecting and reconnecting.
3. Poor audio quality:
   Make sure the headphones are close to the phone and that there are no objects between them that could interfere with the Bluetooth signal.

making contact

If you run into a problem or have additional questions about connecting your headphones, our customer service team is here to help.

• You can contact us by email: Audiox@simplerefueling.com
• Or send a WhatsApp message through the following link: 052-2943720